Refund policy

Returns and exchanges
We hope you enjoy your new Sakura Blade knives and accessories. Just as we love making them, your satisfaction is always our top priority. If you have any questions or concerns about your purchase, we would be happy to assist you!

Did you change your purchase decision? Don't worry, we understand – we offer a simple 30-day return policy for almost all the products we offer. The process is very simple, and we'll be happy to help you with any issues you encounter during the process.

Simply bysupport@sakurablade.comContact us and provide your order number. Our customer service team will guide you through the return or exchange process. Important: You must contact us to obtain a Return Authorization Number (RMA) before returning or exchanging an item. The RMA serves as a reference and allows for tracking and accountability throughout the return or exchange process. Otherwise, we may not be able to successfully receive and process your return.

When returning or exchanging items, please ensure they are in their original packaging, brand new, and unopened. You can reuse the original shipping box and packaging materials to ensure a safe return. For (US) orders, we will provide you with a prepaid return label for your convenience.

Once we receive and inspect your return, the refund will be returned to the payment method used when you placed the order, usually within 2 business days of receiving the return, but depending on your bank, this may take up to 7 business days (minus any applicable shipping costs) or service fees.

For returns and exchanges of used, opened, damaged, missing, expired, or incorrectly returned items: If there is a problem with the item you are returning, we will contact you and notify you. Returned used, opened, or incomplete sets of goods cannot be resold, therefore in most cases we will not be able to accept returns, or we may reduce your refund amount at our discretion based on any applicable loss of value. Returns must be scanned by the carrier within 30 days of the original delivery date of the order to be eligible for return within the return period.

Exceptions to our online return policy

The following items are not eligible for return or exchange:

- Custom orders, including engraved or personalized items.
- Wholesale orders and other types of orders marked as final sales
- Purchase protection plan
- Gift Card

Retail store returns

If you purchased one of our products from a retail store, returns are handled by that retail store. Since we do not have your purchase information, you will need to contact or visit the retail store to return the product. All the retail stores we sell to have return or exchange periods; please contact the retail store location for specific details.

Damage or incorrect order

Please open and inspect your order upon receipt. If there are any issues, please contact us immediately. Please include your order number. For damaged items, to utilize our shipping insurance, you must inform us of the defective or damaged item within 3 calendar days of the item's delivery date. After this timeframe, we will be unable to process damage claims. Our policy regarding damaged and defective items is to send replacements – once we have verified the issue, we will send you a replacement immediately.

Order cancellation

Our warehouse processes and fulfills all our orders within 24 hours, and usually much faster. Therefore, once you place an order, we cannot accept cancellations. However, you can return the goods and receive a refund at any time.